FAQs

Currently only a small selection of ceramics are available to purchase online. For custom work and all other enquiries please email me at xanthemurphydesign@gmail.com.

Shipping 

All orders within Australia are shipped with Australia Post. Postage is calculated by weight starting at $8.95 for standard delivery and $11.95 for express delivery, please select standard or express delivery at checkout. 

Once full payment has been received item(s) will be shipped within 2-4 business days and you will be notified via email. 

Standard shipping within Australia can take up to 6 business days, so please be mindful of this if ordering with a deadline. 

Care Instructions

All pieces are handmade by Xanthe, are completely food safe and lead free. Items will benefit from careful hand washing, avoid extreme and sudden temperature changes. As with all ceramic items if it drops or is treated roughly it will break, so please take care. 

Payment

Visa, Mastercard or direct debit. Please email me at xanthemurphydesign@gmail.com with your order if you wish to pay via direct debit. 

Returns Policy 

Please select carefully as I do not offer refunds or exchanges. Please email me within 7 days of receiving the item if it is damaged in shipping.